Privacy Policy

Last updated: October, 2024

We, Clickwell ("Company"), are committed to protecting the privacy and security of your personal information. Your privacy is of utmost importance to us, and maintaining your trust is our top priority.

This Privacy Policy outlines our practices regarding the collection, use, processing, and disclosure of information about you when you use our mobile application, and related services. By accessing or using our services, you consent to the terms outlined in this Privacy Policy, in addition to agreeing to our Terms of Use. We encourage you to read this policy carefully to understand how we handle your information and to stay informed about any updates or changes we may make.

This Privacy Policy applies to all websites, products, and services associated with Clickwell. However, it does not apply to third-party affiliates, partners, or services that operate under their own privacy policies. In such cases, we recommend reviewing the privacy policies on those sites for more information.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide directly to us, which may include:

• Name: To identify you as a customer.
• Phone Number: For order confirmations and delivery notifications.
• Email Address: To communicate important information regarding your orders and for marketing purposes, if you opt-in.
• Delivery Address: To ensure accurate delivery of your orders.

1.2 Transactional Information

We collect information related to your orders, including:

• Order Details: Products purchased, order history, and any special requests.
• Payment Information: Credit/debit card details or other payment methods processed securely through Cashfree. We do not store sensitive payment information on our servers.

1.3 Device Information

We collect information about the devices you use to access our services, including:

• IP Address: To identify your location and enhance security.
• Browser Type and Version: To optimize your experience based on the device you are using.
• Operating System: To ensure compatibility with our services.

2. Permissions We Request

2.1 Microphone Access

We may request access to your microphone to enable voice-based features within our app, allowing for hands-free interaction. We only use microphone data for this purpose and do not store or share it.

2.2 Notifications

We may request permission to send push notifications to your device. These notifications may include:

• Updates on your order status.
• Special promotions or discounts.
• Important announcements related to our services.

You can manage your notification preferences in your device settings.

2.3 Location Access

We may request access to your device's location services to provide more accurate delivery options. Location data is used solely for fulfilling orders and enhancing the delivery experience. You may disable location access at any time through your device settings.

3. Payment Terms

Upon delivery of your order, payment is required before you can receive your order. This ensures a seamless transaction process and helps us maintain high service standards. We utilize Cashfree as our payment gateway, which employs secure methods to protect your payment information.

4. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To facilitate order placement, payment processing, and delivery.
• Communication: To provide updates regarding your order status, respond to your inquiries, and send important notices.
• Service Improvement: To analyze user behavior and preferences, enabling us to enhance our services, user experience, and app functionality.
• Fraud Prevention: To detect and prevent fraudulent activities, ensuring the security of our services.

5. No Investment or Endorsement

Clickwell operates independently and does not accept investments from other quick commerce platforms or services. Our focus is on providing a reliable and efficient service to our customers.

6. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All sensitive information, including payment details, is encrypted and processed through secure payment gateways. We regularly review our security practices to ensure the highest level of protection.

7. Third-Party Services

Clickwell may partner with third-party service providers to enhance our services and improve user experience. These partners may collect certain information according to their privacy policies. We may share your information with third parties when necessary to fulfill your orders or improve our services.

8. Your Rights

You have the right to:

• Rectification: Request corrections to any inaccuracies in your personal information.
• Deletion: Request the deletion of your personal information, subject to legal obligations we may have to retain certain data.
• Opt-Out: Withdraw your consent for the use of your personal information for marketing purposes at any time.

If you wish to exercise any of these rights or have questions regarding your personal information, please contact us at clickwell01@gmail.com.

9. Retailer Charges

Clickwell is proud to offer retailers the following:

• Zero Fees: Clickwell currently does not charge retailers any fees or commissions for listing and selling their goods on our platform.
• Full Transparency: There are no hidden costs associated with using Clickwell as a retailer.
• Maximized Profits: Retailers can enjoy full profit margins without additional charges or commissions.

If you have any questions regarding our retailer policies, please contact us at clickwell01@gmail.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be communicated through app notifications or via email. Your continued use of Clickwell following any changes signifies your acceptance of the updated Privacy Policy.